Guest Relations Officer - Premium Hospitality Career in Jakarta

Join EN Prima Food And Beverage as a Guest Relations Officer and become the face of exceptional hospitality in the heart of Jakarta. This role offers a unique opportunity to build meaningful connections with guests, ensuring their experience exceeds expectations. In this dynamic position, you'll be the first point of contact for our guests, addressing their needs and ensuring their stay is memorable. With a focus on premium hospitality, you'll work closely with our team to deliver outstanding service, from check-in to check-out.

EN Prima Food And Beverage is a leading player in the hospitality industry, known for its commitment to excellence and guest satisfaction. Located in the bustling heart of Jakarta, our hotel offers a blend of modern amenities and traditional Indonesian charm. As a Guest Relations Officer, you'll play a crucial role in shaping the guest experience, making every interaction count. This is your chance to showcase your hospitality skills and contribute to a world-class service environment.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Greet and assist guests upon arrival, ensuring a warm and welcoming experience.
• Provide excellent customer service, addressing guest inquiries and concerns promptly and professionally.
• Assist with check-in and check-out procedures, ensuring all necessary documentation is completed accurately.
• Coordinate with housekeeping and other departments to ensure guest rooms are prepared and maintained to high standards.
• Handle guest complaints and issues, working to resolve them to the guest's satisfaction.
• Promote the hotel's amenities and services, enhancing the guest's overall experience.
• Contribute to the team's efforts in maintaining a clean and comfortable environment for guests.
• Stay updated on industry trends and best practices in hospitality to continuously improve service quality.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in a guest relations or hospitality role.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Proficiency in English, both written and spoken.
• Familiarity with hotel management systems and guest service software.
• Ability to work well under pressure and meet tight deadlines.
• Enthusiasm for providing exceptional guest experiences.
• Previous experience in a premium hospitality setting is a plus.

🛠️ Keahlian

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